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Forums > Global Forums (English) > Bugs

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Marc Aurele medal 5000
6 years 332 days ago (edited 6 years 332 days ago)
my friend used to be level 14 (nearly 15) and since when he tries to connect his account is back to the beginning. when I select his profile in his league he is still 14 can you fix this asap please. I post some photos . His name is romuald larcher 
https://igpmanager.com/app/d=profile&manager=205448
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M S medal 5808
6 years 331 days ago
Hi Marc you need to get your friend to send an email to support@igpgames.com with following details his username, team name, league he was in and name of his both drivers. 
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Marc Aurele medal 5000
6 years 331 days ago
he can't speak english
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M S medal 5808
6 years 330 days ago
You can explain to him in your language but he needs to send the details in an email as I mentioned above if he wants his account back. Email title needs to be account recovery and as email subject the above mentioned details.
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Marc Aurele medal 5000
6 years 330 days ago
ok
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Yunus Unia Blunion medal 5044
6 years 330 days ago
I am closing this thread as I am now helping Romuald.
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