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I lost like 11 tokens

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medal 5008
4 years 234 days ago
What did you try to do?
I was messing around with inspect element and clicked buy now on a driver.

What happened instead?
It removed tokens out of my account but kept the cash

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows

Which browser did you experience the problem in?
Chrome

Can the bug be reproduced?
It can be reproduced by removing the entire your level is too low to buy this driver tab

Additional comments:
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medal 5000
4 years 234 days ago
It is your fault. It's not a bug. You shouldn't mess around with inspect element just for fun, especially in this case.
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medal 5008
4 years 234 days ago

CenSy
It is your fault. It's not a bug. You shouldn't mess around with inspect element just for fun, especially in this case.



I agree that it is partly my fault but messing around with inspect element shouldn't lead to me losing tokens. This is the first time me messing around with inspect element has lead to me losing or gaining an ingame item so I was a bit surprised this was an issue.
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medal 5290 Community Manager
4 years 234 days ago
Hello,

Unfortunately we can’t reimburse the tokens. That would be unfair for other managers since it was your fault. My advice is to don’t play with inspect elements or other tools outside the game.

— I move to Help & Support subforum because this isn’t a bug.
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medal 5008
4 years 234 days ago

José
Hello,

Unfortunately we can’t reimburse the tokens. That would be unfair for other managers since it was your fault. My advice is to don’t play with inspect elements or other tools outside the game.

— I move to Help & Support subforum because this isn’t a bug.



So what you are saying is that it would be unfair to refund me tokens that were used to gain nothing since that would put other managers at a disadvantage even though I would receive the amount of tokens had originally. A browser game should take into account that inspect element is commonplace in the leading web browsers and I don't see why me messing around with it should have lead to that result it did.
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medal 5290 Community Manager
4 years 233 days ago

Samandar

José
Hello,

Unfortunately we can’t reimburse the tokens. That would be unfair for other managers since it was your fault. My advice is to don’t play with inspect elements or other tools outside the game.

— I move to Help & Support subforum because this isn’t a bug.



So what you are saying is that it would be unfair to refund me tokens that were used to gain nothing since that would put other managers at a disadvantage even though I would receive the amount of tokens had originally. A browser game should take into account that inspect element is commonplace in the leading web browsers and I don't see why me messing around with it should have lead to that result it did.


Hello,


The game doesn’t ask you to use that tool. You can play the game without that. As you said: “I was messing around”.
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medal 5008
4 years 233 days ago

José

Samandar

José
Hello,

Unfortunately we can’t reimburse the tokens. That would be unfair for other managers since it was your fault. My advice is to don’t play with inspect elements or other tools outside the game.

— I move to Help & Support subforum because this isn’t a bug.



So what you are saying is that it would be unfair to refund me tokens that were used to gain nothing since that would put other managers at a disadvantage even though I would receive the amount of tokens had originally. A browser game should take into account that inspect element is commonplace in the leading web browsers and I don't see why me messing around with it should have lead to that result it did.


Hello,


The game doesn’t ask you to use that tool. You can play the game without that. As you said: “I was messing around”.



Yet the tool exists in many modern browsers. Why is all the blame being put on me when all that is needed to prevent people from losing tokens like this seems to be already in place(I don't seem to lose cash or gain the driver which most likely means that the tokens are taken first then my manager level and the driver levels are compared to each other to see if I should be able to buy it and if that comes out as true then my cash is taken)? I believe it is unacceptable for browser game to be vulnerable to someone using inspect element and then losing premium currency especially when this should have been foreseeable. As a developer you have to expect the unexpected and I don't see how this problem was overseen. 
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medal 5176
4 years 233 days ago
I'm a little confused here. Why did you want to go into the inspect element tool?
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medal 5008
4 years 233 days ago

Yunus
I'm a little confused here. Why did you want to go into the inspect element tool?


Why not? As I said, I thought it would be a harmless tool and a good way to pass the time, especially considering our current circumstances. But it seems that the website hadn't accounted for that too happen and all the blame is being put on me even though this really shouldn't be a problem in the first place.

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medal 5000 Super Mod
4 years 233 days ago
So let's get this straight. You were trying to cheat by hacking the game to buy a driver above your level, and as a result you lost 11 tokens...

I don't have much sympathy, in fact I'd be disappointed if the support team actually refunded you the lost tokens.

Take it as a lesson learnt, don't try to cheat.
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medal 5008
4 years 233 days ago

Kevin
So let's get this straight. You were trying to cheat by hacking the game to buy a driver above your level, and as a result you lost 11 tokens...

I don't have much sympathy, in fact I'd be disappointed if the support team actually refunded you the lost tokens.

Take it as a lesson learnt, don't try to cheat.


If I was trying to cheat I would have used something that is a bit more advanced than inspect element. It was more out of curiousity than anything and I presumed it would t benefit or harm my account in anyway since inspect element is common in most modern browsers and most developers have taken that into account. 

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medal 5176
4 years 232 days ago
It seems like you kind of danced around my question. More specifically, was there something you thought you would find using the inspect element tool?
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medal 5008
4 years 232 days ago

Yunus
It seems like you kind of danced around my question. More specifically, was there something you thought you would find using the inspect element tool?


No, I expected nothing from using the inspect element tool as I expected the game to already have precautions in place.

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medal 5176
4 years 232 days ago
Yes, we have stops in place that prevent abuse of the game. No surprise there, because they worked!

Nobody was unfairly affected because no exploit was available to acquire a driver that would outperform against managers around your level.

Should you have lost tokens? Probably not. But it's not going to be something we intend to address immediately because nobody was unfairly affected except the person who was hoping to find an exploit (regardless of if it was with malicious intent or not). Attempting to find an exploit doesn't necessarily mean it protects you from yourself, as seen here. However, that's a risk you should have understood you were taking. You were trying to find an exploit and that's the cost of doing so.
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medal 5008
4 years 232 days ago

Yunus
Yes, we have stops in place that prevent abuse of the game. No surprise there, because they worked!

Nobody was unfairly affected because no exploit was available to acquire a driver that would outperform against managers around your level.

Should you have lost tokens? Probably not. But it's not going to be something we intend to address immediately because nobody was unfairly affected except the person who was hoping to find an exploit (regardless of if it was with malicious intent or not). Attempting to find an exploit doesn't necessarily mean it protects you from yourself, as seen here. However, that's a risk you should have understood you were taking. You were trying to find an exploit and that's the cost of doing so.




If I was trying to find an exploit I would have used something more advanced than inspect element, which can only change your local browser copy of the website. Yet doing so this has lead to me losing tokens and being accused of attempting to exploit. Inspect element is a common tool found on most modern browsers that can be used to access your copy of the website. My tokens shouldn't have changed to either benefit or harm my account's balance. Why should I have assumed that there was a risk involved with using inspect element when this is the first time I have run into a problem that has permanently changed something?
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medal 5000
4 years 232 days ago
Can you replicate this with video evidence?

I can't see any log of you losing 11 tokens anywhere for yesterday or any other day.

What driver did you 'accidentally' buy now? All of our logs for drivers through buy now only ever show 11 tokens being taken away.
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medal 5008
4 years 232 days ago

Darren
Can you replicate this with video evidence?

I can't see any log of you losing 11 tokens anywhere for yesterday or any other day.

What driver did you 'accidentally' buy now? All of our logs for drivers through buy now only ever show 11 tokens being taken away.



Evidence In the video if you click that link my mouse hovers over in the end you lose only tokens but not any cash

I can't remember which driver it was. I think if I remember correctly the correct amount of tokens I lost was 6 or 9 since I remembered buying the cheaper investments from the daily deals in the store. 
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medal 5000
4 years 232 days ago
2 things, in your video you don't appear to lose any tokens. Also you would still have that driver in your inventory if you actually managed to purchase that driver even if tokens were taken.
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medal 5008
4 years 232 days ago (Last edited by Samandar Mirjalilov 4 years 232 days ago)
Darren
2 things, in your video you don't appear to lose any tokens. Also you would still have that driver in your inventory if you actually managed to purchase that driver even if tokens were taken.



I didn't click the link in the video. Do you want me to? And I won't get the driver in my inventory. My cash also stays the same
Edit: More Evidence
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