Diego
Oh yes, of course I understand, pressing a button and changing the manager's tier should really take about 2 hours to do. There really is no time for that ... you can leave it to me, I'll solve it, next time I'll try not to disturb the IGP team.
Thanks =)
We are prioritizing other tasks to help players who need assistance with the game when they encounter a bug or another problem.
We are not constantly checking the forum and also have set work times. We normally did not offer manual relegation, but I introduced the idea of it because I understand being promoted to a tier where there aren't many managers to race against isn't fun.
On a separate note, we are introducing a new support system soon that will allow players to get in touch for support better. We should be releasing it in around two weeks or less.