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Forums > Global Forums (English) > Help & Support

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Server crash

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Frank Malo medal 5087
3 years 347 days ago
We were starting our 1st lap, then we lost connection and can't comeback   Its stuck at 0% connection


its back
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José Trujillo medal 5290 Community Manager
3 years 347 days ago
Hello Darth,

An unexpected error occurred in our server provider for around 1-10 minute(s). Unfortunately the cause was external to us, this said I apologise and we’ll ask for explanations to our server provider to clarify this.
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Artiom Nicolaenco medal 5000
3 years 347 days ago

José
Hello Darth,

An unexpected error occurred in our server provider for around 1-10 minute(s). Unfortunately the cause was external to us, this said I apologise and we’ll ask for explanations to our server provider to clarify this.



Can we reschedule the same race within our league? Or withdraw the results from the standings? What are the options
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Kristine Del Rosario medal 5000
3 years 346 days ago
Hello, 

I'm so sorry that this happened.

I have rescheduled the race and sent some tokens to make up for the inconveniences that this has caused you.

Please let me know if I could be of any further assistance.
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Artiom Nicolaenco medal 5000
3 years 346 days ago

Kristine
Hello, 

I'm so sorry that this happened.

I have rescheduled the race and sent some tokens to make up for the inconveniences that this has caused you.

Please let me know if I could be of any further assistance.


Thx for that but it looks like the race won't start tonight. There's something for you guys to look into. Please


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Darth Frank medal 5064
3 years 346 days ago
We can watch any other race but not our race....we could not enter or watch it
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Ajeet Singh medal 5000
3 years 346 days ago
We could all practice but when it came to race time. No qualifications happened and it never launched to start the race.
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Gamer Cole medal 5000
3 years 346 days ago
This time, we could not join or enter the race and there was no qualifying 
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Darth Frank medal 5064
3 years 346 days ago
dont know why but the race started 15min later   
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Artiom Nicolaenco medal 5000
3 years 346 days ago
So yeah. Basically no qualification. The race didn't start on time. But then out of the blue it was on when half the racers had already given up on it and left the game. Not cool
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