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Cars going through pits at high speed, not stopping or being counted as a pit stop

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medal 5443
13 days ago (Last edited by Marco Ifosz 13 days ago) Translate
What did you try to do?
Run a normal league race at Abu Dhabi

What happened instead?
1 teams cars (Porsche Coanda Racing Team) had their cars fly through the pits at high speed every lap without stopping or changing tyres so pulled out a lead of about 50 seconds. The same team which was awarded points in my race at Monza yesterday despite finishing 3 laps down

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Windows laptop/iPhone 8

What is the operating system?
iOS

What is the version number of the operating system?
iOS 16.7.12

What operating system is your PC?
Windows

Which browser did you experience the problem in?
Chrome

Can the bug be reproduced?
I have a video of the bug - https://www.youtube.com/watch?v=s1xTwCBWyPE

Additional comments:
md-quotelink
medal 5107 CEO & CTO
13 days ago
Thanks for the video. Abu Dhabi and Azerbaijan have some issues at the moment which hopefully an update coming today will resolve.
md-quotelink
medal 5107 CEO & CTO
13 days ago
The new circuits are live, let me know if any issues recur.
md-quotelink
medal 5393
13 days ago
I just had the same at Abu Dhabi. Unacceptable
md-quotelink
medal 5188
13 days ago Translate
Soyez indulgent svp..  il est seul a régler les problèmes et ce n est sûrement pas evident...  nous ne sommes pas face a EA Sports  ou Blizzard..... soyez compréhensif et encourageons le au lieu de critiquer. Merci.
md-quotelink
medal 5278
13 days ago Translate

Jack
The new circuits are live, let me know if any issues recur.



At 18:00 UTC, the same problem was observed in the league race in Abu Dhabi. The manager was unable to change tires and retired.
At 20:00 UTC, on the track in the USA, the cars' speeds were not correlated with the turns and straights. The starting grid was positioned at Turn 1
md-quotelink
medal 5107 CEO & CTO
13 days ago
Rep
I just had the same at Abu Dhabi. Unacceptable

I fully agree, obviously. Will run more tests immediately and see what I can find.



Loïc
Soyez indulgent svp..  il est seul a régler les problèmes et ce n est sûrement pas evident...  nous ne sommes pas face a EA Sports  ou Blizzard..... soyez compréhensif et encourageons le au lieu de critiquer. Merci.

Thank you Loic, these messages are really appreciated at this time. I try not to make a fuss and just deliver solutions, but I'm making every sacrifice possible to get things stable as fast as I can.

Юрий

At 18:00 UTC, the same problem was observed in the league race in Abu Dhabi. The manager was unable to change tires and retired.
At 20:00 UTC, on the track in the USA, the cars' speeds were not correlated with the turns and straights. The starting grid was positioned at Turn 1


These two tracks are consistently flagging as having issues, I'm investigating them now, capturing lots of debug logs to find this tonight if I can.

md-quotelink
medal 5107 CEO & CTO
13 days ago (Last edited by Jack Basford 13 days ago)
I may have found something in the simulator (not the track) regarding handling of pit boxes on Abu Dhabi. I will get this deployed for the 22:30 UTC races (in 50 minutes).
md-quotelink
medal 5557
13 days ago
We just finished our Azerbaijan race. It was impossible to overtake anyone in the DRS zone except the slowest backmarkers. Other than that, a touch laggy, but playable. 
md-quotelink
medal 5489
12 days ago Translate
Same appened to me in Mexico GP, high speed in pit lane without changing the tires for the whole race
md-quotelink
medal 5188
12 days ago Translate
Réglage voiture impossible.. usure pneu 100%.. essence 0.... aucun chrono... circuit brésil.


Et toujours aucun points de recherche 
md-quotelink
medal 5107 CEO & CTO
12 days ago
Mexico has a bug, I am narrowing in on it now. I can reproduce the issue.

We're still running at lower server capacity as I rotate simulators in and out with fixes but once these pit lane issues are resolved I should be able to restore full capacity and you'll notice an improvement in network stability too.

Things are much quieter today in terms of bug reports which is a good sign, we're down to the last few edge cases.
md-quotelink
medal 5355
12 days ago
What the he'll is going on with this game, I've been playing it for years but every days the bugs ruin things a little more and its 2 races from deleting the game for god.
No DRS whilst everyone around has it.
Driving straight through the pits, boosting one car but both boost
Constant game crashes
I could go on but its pointless
md-quotelink
medal 5107 CEO & CTO
12 days ago
Andrew
What the he'll is going on with this game, I've been playing it for years but every days the bugs ruin things a little more and its 2 races from deleting the game for god.
No DRS whilst everyone around has it.
Driving straight through the pits, boosting one car but both boost
Constant game crashes
I could go on but its pointless

Hi Andrew, sorry for the experience you've had. You've been especially unlucky in that every single race you've run, in a row, has been on tracks which on that particular day was one of 1-2 with problems.

It's been like whack-a-mole on my end, working alone over Christmas. Each time I fix one track issue, re-export the lot, something else pops up on another track. Testing all the circuits on my own while in a rush like that isn't possible. I keep reviewing the ones having the problem really thoroughly, do an export, then find another one has surfaced with a problem. You can see for example it was Azerbaijan yesterday, I fixed that, now it's Mexico, Abu Dhabi. A few days ago it was other tracks.

I'm taking extra time tonight to add a lot more logging and review to the exported data, which means for a few more hours. I do believe within your two race window/ultimatum the remaining issues with tracks will be resolved, FWIW.

Also, could you explain the game crashes you're referring to? There is no crash rate spike in any of the analytics data. These things get monitored on Google Play especially, where nothing is flagging up.
md-quotelink
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