Solved

Server Problem?

What did you try to do?
Our race tonight in the V8 Supercars Australia Development League was un-raceable. You would get into the room to race and then it would freeze then jump forward sometimes two laps at a time. You didn't know if or when your cars were pitting or even what push level you were on. It was our race in Italy and was held at 7:30pm ACDT. I will be putting up for a re run also im pretty sure of that.

What happened instead?
Just left the race as you couldnt watch it

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Windows

Which browser did you experience the problem in?
Chrome

Can the bug be reproduced?
It ended up saying lost connection

Additional comments:
Hope this was a problem and it seems it was everyone that was racing that had the same problem.
Edit: Well everyone had the same problem as they have confirmed that with me but the problem is that the Pro guys said no to a re run as strategy played out there ad the guys in the Elites would be happy with one. So it leaves us in a pretty hard spot!

What did you try to do?
Set up for the race, it took 3 tokens off me and I couldn't even set up.

What happened instead?
Just won't load up race set up a tab

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung s2

What is the operating system?
Android

What is the version number of the operating system?
Not sure

Can the bug be reproduced?
Yes, other players having the same problem.

Additional comments:
For some reason why to up to took 3 tokens off me.i could even set up for the race

What did you try to do?
Access it


What happened instead?
Nothing

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Sony Xperia

What is the operating system?
Android

What is the version number of the operating system?
Not sure

Can the bug be reproduced?
Two others in Preston Racing report similar difficulties.

Additional comments:
All other tabs seem functional.

What did you try to do?
Trying to go to the next race tab to do practice laps and strategy, but it’s not loading it up on iOS and browser on my PS on either WiFi or 3G/4G

What happened instead?
Nothing

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 6s

What is the operating system?
iOS

What is the version number of the operating system?
13.3.1

Can the bug be reproduced?
No

Additional comments:

What did you try to do?
Wanted to setup the race

What happened instead?
Didn't work and it's late already.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Fk

What is the operating system?
Android

What is the version number of the operating system?
Fk

What operating system is your PC?
Fk

Which browser did you experience the problem in?
Fk

Can the bug be reproduced?
Fk

Additional comments:
Just cancel the game.

What did you try to do?
It wouldn’t load for anyone in my league, so not many people set up for the race.

What happened instead?
Nothing happened, every other tab worked

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
iPad

What is the operating system?
iOS

What is the version number of the operating system?
..

What operating system is your PC?
.

Which browser did you experience the problem in?
.
App

Can the bug be reproduced?
.

Additional comments:
.

Hello,

We’re investigating this issue. Apologies for all the inconveniences.

What did you try to do?
Set up for the race, it took 3 tokens off me.

What happened instead?
Cannot access anymore to next race tab

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
iPhone X and Samsung S8+

What is the operating system?
iOS and Android

What is the version number of the operating system?
iOS 13.3.1 and Android 9

Can the bug be reproduced?
Yes other players having the same problem.

Additional comments:
Hope I didn't lost 3 tokens...

Hello,

This should be fixed now. Thank you very much for the report.

Thanks for the quick fix.

What about my tokens tried to use when trying set up

Hello Paul,

Without your report we weren’t able to know about it! Thank you for letting me know, you should have received them now. ??