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Forums > Global Forums (English) > Help & Support

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Problem with collecting rewards from ads

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Mariusz Derewecki medal 5000
4 years 170 days ago
Co próbowałeś zrobić?
I tried collecting rewards from ads.

Co się wtedy stało?
After receiving 2-3 rewards, the next ones stop displaying for me

Czy problem wystąpił podczas korzystania z Wi-Fi, transmisji danych lub obu?
Both

Gdzie wystąpił problem, aplikacja, PC czy w obu?
App

Jakiego modelu urządzenia używasz?
Samsung Galaxy S7

Jaki masz system operacyjny?
Android

Jaki jest numer wersji systemu operacyjnego?
8.0.0

Czy można odtworzyć błąd?
Hello,
For several days now, I have had a problem with collecting rewards from ads. So far, they have appeared to me systematically one after the other. At this point, after receiving 2-3 rewards, the next ones stop displaying for me and it lasts for half a day, or they are not displayed at all. I've already cleared the cache, uninstalled and reinstalled the application several times, and it doesn't work. Please help!

Dodatkowe komentarze:
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Frank Thomas medal 4985 Moderator
4 years 170 days ago
I'm not staff so this is essentially an unofficial answer. The ads are not handled by the game but by an advertising provider and depending on things like your country and demands of the advertiser, like repeated showing allowed or for example only once per day, the number of available ads varies and if there are no more available ads in the pool it happens that less than the maximum set by game purposes are shown.
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José Trujillo medal 5290 Community Manager
4 years 170 days ago
Hello,

If the button does not appear it is not iGP Manager's fault, it means that the advertisers of the platform have nothing to show at that time for your country/region, device, OS or user profile. We can't do anything about it, it's something external and foreign to us.
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