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Race re-run requests due to service issues

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Yunus Unia Blunion medal 5000 Head of Support
4 years 205 days ago

Anakin
Hi, we would like a re-run of this race at Malaysia because of the issues stated here: https://igpmanager.com/forum-thread/44599 with all of the Elite managers being kicked and returning to see something that is not normal and therefore unfair on everyone.

The league: F1 World iGP

Race id: https://igpmanager.com/app/d=result&id=44959375&tab=race



You're all set!
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Anakin Skywalker medal 5000
4 years 205 days ago

Yunus

Anakin
Hi, we would like a re-run of this race at Malaysia because of the issues stated here: https://igpmanager.com/forum-thread/44599 with all of the Elite managers being kicked and returning to see something that is not normal and therefore unfair on everyone.

The league: F1 World iGP

Race id: https://igpmanager.com/app/d=result&id=44959375&tab=race



You're all set!



Thank you! ?
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Balerion Dragón medal 5113
4 years 205 days ago Translate
Good nights!

I am Pablo Nuñez, administrator of the "Campeonato Intercontinental" and "Campeonato Intercontinental F1" leagues.

In the race of the French GP. (May 26, 2021, 4pm Argentina), many managers could not participate.

Problem: many people have not been allowed to enter the game. I ask you to review it and see if the race can be repeated since many people have not been able to connect, both android and pc people. 

Leagues:

Campeonato Intercontinental F1: https://igpmanager.com/app/p=league&id=267316

Campeonato Intercontinental: https://igpmanager.com/app/p=league&id=142412



Thanks!
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John Doe medal 5000
4 years 203 days ago Translate
Pavljkov
Good nights!

I am Pablo Nuñez, administrator of the "Campeonato Intercontinental" and "Campeonato Intercontinental F1" leagues.

In the race of the French GP. (May 26, 2021, 4pm Argentina), many managers could not participate.

Problem: many people have not been allowed to enter the game. I ask you to review it and see if the race can be repeated since many people have not been able to connect, both android and pc people. 

Leagues:

Campeonato Intercontinental F1: https://igpmanager.com/app/p=league&id=267316

Campeonato Intercontinental: https://igpmanager.com/app/p=league&id=142412



Thanks!

The only solution I can implement is to skip the two races in question, obviously the results and points in the drivers' and constructors' standings will be cancelled. if it is OK with , you can confirm this in reply here .
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Guilherme Lucio medal 5000
4 years 175 days ago (Last edited by Guilherme Lucio 4 years 175 days ago) Translate
Hi, I'm the host of the Night League, we had a lot of problems with many managers about saving setup and strategy.

  When we saved the configuration, we went to another page and then we went back to the configuration page, the car remained with the default configuration (Neutral 50/50 in Elite).  In other cars, even strategy was also standard (Full M).

We need to redo the iGP Abu Dhabi, and postpone it to this Monday, considering our next race on schedule.

  Please let me know if I missed something.  Compliments!
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Interativa Pró medal 5022
4 years 175 days ago Translate
Hi, I am the host of the Liga Interativa and we had several issues with many managers about save the setup and strategy. 

When we saved the setup, go to other page and then go back to setup page, the car remained with standard setup (Neutral 50/50 in Elite). In other cars even the strategy was standard too (Full M). 

Here is the Race Result. We need to re-run the British iGP, and postpone to this Sunday, considering our next race on the schedule. 

Please let me know if I missed something. Regards!
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Pete Brownwright medal 5000
4 years 175 days ago (Last edited by Pete Brownwright 4 years 174 days ago)
Good morning I’m the league host for the 
Formula 1 world championship 

The league experienced an issue affecting a significant number of players with players stating they couldn’t save set up or strategies every time they tried to do so it would re-set I’d say half the field was affected by this bug. 
Formula 1 world championship
Bahrain ?? 8am 25/06/21

game would not save setup, leaving managers to start on the default strategy
At least 6 Elite managers posted to league board and on race day itself of the issues could we have a re-run or if easier scrap the race with all points gained for this race deducted 

Kind regards pete
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Jack Basford medal 5170 CEO & CTO
4 years 175 days ago
Sorry to hear of these issues, that made for frustrating reading this morning, coming just as we got things really stable with the last update.

The cause was a hotfix patch last night which caused some requests to fail overnight (GMT), our least busy hours thankfully. It's been resolved now and won't happen again.
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Paolo THE IMPOSTOR Grassi medal 4822
4 years 175 days ago Translate
Ciao,
chiedo cortesemente il replay dell'ultima gara del campionato 128598 causa non salvataggio delle strategie.
Paolo
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Kim Robins medal 5000
4 years 175 days ago (Last edited by Kim Robins 4 years 175 days ago)
would like to request a re run for champions league please(spain)https://igpmanager.com/app/p=league&id=521&tab=info
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Isma Fajardo medal 5581
4 years 175 days ago (Last edited by Isma Fajardo 4 years 175 days ago) Translate
good morning dear!

In the nations (leaguehttps://igpmanager.com/app/p=league&id=56127) last night there was a bug that consisted of q from position 19 to 32, the configuration was not saved, it is requested that the Turkish grand prize be repeated, thank you very much in advance!
_____________________________________________________

buenos dias estimados!

en liga naciones en la noche de ayer se produjo un bug que consistio en q de la posicion 19 a 32 no se les guardo la configuracion , se pide se repita el gran premio de Turquia , desde ya muchas gracias!
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League Host medal 4892
4 years 175 days ago (Last edited by Connor Cooper 4 years 174 days ago)
Hi,

Please can the support team re-run iGP Championship 2021's Hungarian iGP and reschedule it for tomorrow? 

Race iD - https://igpmanager.com/app/d=result&id=46369975&tab=race

I am the host. 

We were affected by the server problems which negatively impacted the setups and strategies of managers in the league. 

Thank you.  


EDIT: The league iD is https://igpmanager.com/app/p=league&id=76218&tab=info
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Chandler Seita medal 5000
4 years 175 days ago
League: Global Cup Series 
ID: 57322

Of the 21 managers with setups and strategies, only 13 would save. This left 8 to start on the default strategy, one of which is significantly within the championship fight. This took place Thursday, June 24, starting at 8:30pm EST during our Japanese GP. 

A race rerun would be ideal, but we would be content with the results being wiped as well. Thank you! 
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Alexis Beckley medal 5588
4 years 175 days ago Translate
Hola. 
Anoche debíamos correr Azerbaiyán pero a la hora de preparar estrategia se nos presento un bug en el cual sobre 14 managers solo a 5 les permitió guardar setup y estrategia. Luego de varios intentos en distintos dispositivos el problema persistió. 
Cómo admin de la liga solicito se repita la carrera.
Gracias
Liga: F1 Champions League
ID de liga:13697
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Jose Alberto medal 5071
4 years 174 days ago Translate
Buenas, 
Son muchas las ligas afectadas por este error de ayer, en F1 IGP Manager 2021 nos paso lo mismo a todos, nadie pudo armar estrategia, ni configurar las alturas.
La liga es: https://igpmanager.com/app/p=league&id=104190&tab=info

A su vez, lo único que funciono, fue las alturas si usabas las configuración ideal por 3 tokens, donde varios managers tuvimos la ventaja sobre los que no usaron la ideal, largando todos con M, teníamos una diferencia de 3 Segundos por vuelta, con lo cual, las alturas las tomo con la config ideal del sistema, pero... no tomo las estrategias de paradas.

Van a poder volver atrás todas las carreras de las ligas afectadas? Que necesitan para realizar esto?

Muchas gracias!
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José Trujillo medal 5020
4 years 174 days ago
Hello managers,

We are very sorry for what happened, the reason was the following:


Jack Basford, CEO at iGP Games
A hotfix patch was applied last night for something in this area and it had a temporary side-effect overnight (GMT) of causing some requests to fail. The cause of the issues with requests has been resolved now, so they should all go through if you try again.



I want to clarify once again that this is not due to the latest update, this update itself is being very stable and we will continue to work on improving stability and soon on a major update that will greatly improve the gameplay.

About the affected leagues, I have taken care of reruning the race occupying the next available slot and moving the rest of the calendar to the following dates. Additionally I have sent 3 tokens as compensation, I hope this can help the affected managers and their respective teams.

If you need any further assistance you can contact support by opening a ticket (click here to see how to use the ticket system for support and assistance requests).
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Jose Alberto medal 5071
4 years 174 days ago Translate
Muchas gracias José, muy atento. 
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Anakin Skywalker medal 5000
4 years 171 days ago
Hi, we would like a re-run of this race at Europe because of the issues stated here: https://igpmanager.com/forum-thread/45168 with all of the Elite managers being kicked and returning to see something that is not normal ect, thanks in advance.

The league: F1 World iGP

Race id: https://igpmanager.com/app/d=result&id=46661217&tab=race

This seems very familiar... XD
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Anakin Skywalker medal 5000
4 years 170 days ago (Last edited by Anakin Skywalker 4 years 170 days ago)
Is there still time for it to be re-run, as our race starts at 7PM UK? If not, then can someone please delete the results from that race?

Well, the race today has been done so is there any way that you could delete the results from Europe even though it isn't the previous race?
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Yunus Unia Blunion medal 5000 Head of Support
4 years 169 days ago (Last edited by Yunus Unia Blunion 4 years 169 days ago)
Anakin
Is there still time for it to be re-run, as our race starts at 7PM UK? If not, then can someone please delete the results from that race?

Well, the race today has been done so is there any way that you could delete the results from Europe even though it isn't the previous race?


Apologies on the delay. I'm sorry to say that we were never officially back in the groove of re-running races. We were momentarily re-running races in unique situations, but we are back to wiping results from races that have experienced issues (otherwise known as skipping races internally in the iGP team). The developers have still requested we refrain from re-running races.


The Europe results for practice, qualifying, and race are wiped now.

EDIT: I may have spoken too soon when I mentioned we are not officially re-running races again, I need to confirm with our team that it's safe to continue re-running races as there may be no need to skip races now. If it is safe to continue again, then I feel pretty bad for missing your request, and for that, I'm sorry!
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