Service Downtime & Postponed Races

Unfortunately many of you have experienced an unstable, and in some cases unusable simulator service in the last two days. We are very sorry for this.

To help remedy the situation we will be gifting every manager in an affected league 250 Reward Points. We hope these points can help to make your experience in the next few races better than usual, and go some way to making up for the downtime.

What happened?
On the 6th October we moved the entire iGP service to a brand new architecture based on multiple servers. It was a networking issue bought about by this migration that caused the intermittent service and made the simulator in partciular unstable.

Is it fixed?
Yes. The issue has been fixed. For anyone that missed it, we took the site offline for an hour to resolve the problem and restart the service.

Where have the related forum threads gone?
There were numerous threads and posts reporting the same issue during the period of instability. We have archived them and put in their place this thread, to bring order and clarity to the situation.

When will I get my reward points?
We will award 250 Reward Points to all affected users on Tuesday, 9th October (GMT) at an unspecified time. This will give us time to correctly identify all affected users and prepare a script to send out the reward points.

We will be postponing affected races to the next slot in the respective league schedule, in order to clean up the mess left behind by the downtime. It wouldn't really be suitable to run most of them late anyway, as that often rules out anyone short on time from attending.

Edit: In terms of re-running races we will see what we can do. If you want your race, practice or qualifying re-run post the race ID here, or the league if you need all tiers re-run. Re-opening the preparation etc. will likely be handled tomorrow rather than tonight.

As well as the ID, please be clear on whether you want only the race re-run, or if you want qualifying and preparation reverted too.