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Forums > Global Forums (English) > Bugs

Solved
Non-Promotion

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This thread is closed because it is solved.
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Simon Hutchin medal 5000
5 years 317 days ago
What did you try to do?
Won league

What happened instead?
Didn't get promoted after winning rookie tier.
One other didn't get promoted even though in top 4.
Only 2 got promoted.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung

What is the operating system?
Android

What is the version number of the operating system?
Current version

Can the bug be reproduced?
This isn't the first time I've heard or seen this happen.

Additional comments:
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Frank Thomas medal 5006 Moderator
5 years 317 days ago (Last edited by Frank Thomas 5 years 317 days ago)
Could you please post with the account with the bug/problem in question. As this one is racing in Elite in the middle of the season I suppose it isn't the one. While finding the right one is possible it takes time better used for fixing problems.

Edit: I guess you're talking about the Demon Racing team in IGP Relaxed league? Same manager name helped.
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Nathan Bronson medal 5000
5 years 317 days ago
Hello,

I sent an email to the support box, but haven't received a response, so posting here.

I am the league manager of league id 54476. Friday was our last race of the season, and promotion and relegation was correct for Pro to Elite, and Elite to Pro, however Rookie to Pro took 3rd and 4th place, however not 1st and 2nd. The effected managers are Simon Hutchin and Olly Whelan. Is there anything you can do to Promote these 2?


Thank You,

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Nathan Bronson medal 5000
5 years 317 days ago

Frank
Could you please post with the account with the bug/problem in question. As this one is racing in Elite in the middle of the season I suppose it isn't the one. While finding the right one is possible it takes time better used for fixing problems.

Edit: I guess you're talking about the Demon Racing team in IGP Relaxed league? Same manager name helped.



Hi Frank,


Demon Racing and Coxheath MRT aka Olly Whelan are the two teams who were not promoted to Pro.

Thank You
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Simon Hutchin medal 5000
5 years 317 days ago
Yes it is that one
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Frank Thomas medal 5006 Moderator
5 years 317 days ago
During my first post I already mentioned the issue in mod team Discord, now with the league host requesting the promotion I escalated this also directly to support. It's a bit close to the first race though, so I can't promise it'll be in time.
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Yunus Unia Blunion medal 5000 Head of Support
5 years 316 days ago
Apologies for the delay. Both have been promoted and sent 10 tokens to make up for any unrealized performance.
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Simon Hutchin medal 5000
5 years 316 days ago
It still doesnt show me winning a championship though!!!!!
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