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Forums > Global Forums (English) > Help & Support

Unresolved
CD problem

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Diego Abreu medal 5000
5 years 338 days ago Translate
Can you help me? I had a 5 star fuel saving DC, and it’s gone, I don’t remember his contract expiring, can you check if I really let it expire or if it was a bug?
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Doe Hache Super Mod medal 5000
5 years 333 days ago Translate
Good evening, Diego! 

Could you tell me the name of the CD or share his ID in case you have it? With this information we could help you better.

I'll wait for your answer, 

Greetings! 
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Diego Abreu medal 5000
5 years 331 days ago Translate
I think the name was Vanessa Nef.

Sorry, I don't remember the ID, I forgot to bookmark it. With that I could see in the history if I really forgot to renew the contract.

But I just wanted to make sure it wasn't a bug.

If it is not possible ok, I understand. Thank you
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Doe Hache Super Mod medal 5000
5 years 331 days ago Translate
Good evening, Diego! 

OK, thanks. I have flagged this thread to the support team's attention. 

Greetings! 
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John Doe medal 5000
5 years 326 days ago Translate
Hi Diego

Your account history shows a period of inactivity, it is very likely that the Cd has been released due to the expiration of the contract.

Regards.
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