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Forums > Archive > 2011-2016

Connection Problem

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Paul Smith medal 5000
11 years 228 days ago
Hi, we're having a connection problem on our race tonight http://race.igpmanager.com/index.php?id=383429&view=2d

It took me 3 attempts to get into the race and just before the start we got another Connection Problem.
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Jack Basford medal 5170 CEO & CTO
11 years 228 days ago
We're aware of the issue. It started around the last 15 minutes or so and has been intermittent. We're looking in to it.
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Christian Horner medal 5000
11 years 228 days ago
same problem here.
can we have a restart when the problems are fixed?
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Paul Smith medal 5000
11 years 228 days ago
Thanks for the update,

The guys in the league are asking if we can have a restart of the race at 8pm if thats possible please. (if a fix is possible by then. if not then postpone until our next race date)

Thanks
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Ronald Kasteel medal 5000
11 years 228 days ago
same here https://igpmanager.com/play/?url=race-live/386640/2d restart would be nice 
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Tony James medal 5000
11 years 228 days ago
During one of the breaks in connection, i was giving a "Race not open" message... Reloaded the page and was placed into a different race, different track and was able to control someone elses driver. 

Probably deserves to be posted in another thread, but it happened during this connection issue, so i assume its related. 
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Ronald Kasteel medal 5000
11 years 228 days ago
game was stil lrunning i got a diff setup on my fuel
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Jack Basford medal 5170 CEO & CTO
11 years 228 days ago
"Ronald
game was stil lrunning i got a diff setup on my fuel


How do you mean? I tried to talk to you in the race chat but didn't get a response.
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Ronald Kasteel medal 5000
11 years 228 days ago
sorry was whit the baby ,i got a new fuel strat when race was running
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Paul Smith medal 5000
11 years 228 days ago
any news on restarting our race at 8pm? i only ask as the original race is still running.
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Jack Basford medal 5170 CEO & CTO
11 years 228 days ago
"Paul
any news on restarting our race at 8pm? i only ask as the original race is still running.

I'll discuss it in the race chat. I'm on now.
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Jack Basford medal 5170 CEO & CTO
11 years 228 days ago
I'm closing this thread as the issue was resolved around 20-30 minutes ago and hasn't recurred. We will continue a thorough investigation in to the cause but there are two things it almost certainly was, it's just a case of identifying which one. Thanks for your patience and understanding on the matter. We did everything in our power to resolve the issue as quickly as possible and respond to your requests.
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