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Forums > Global Forums (English) > Bugs

Solved
Tokens not recieved

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Tom Dyson medal 5000
3 years 246 days ago
What did you try to do?
Tried to purchase 85 tokens, i paid the money for the tokens yet didnt get them

What happened instead?
I didnt get the tokens

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Iphone XR

What is the operating system?
iOS

What is the version number of the operating system?
IOS 15.4.1

Can the bug be reproduced?
The bug could probably be reproduced. I dont really want to spend money on trying though

Additional comments:
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José Trujillo medal 5020
3 years 246 days ago
Hello Tom,

Thank you for reaching out with your issue. Here’s a guide with all the steps need to solve it or contact support team.

https://igpmanager.com/account/helpdesk/faq/i/I+did+not+receive+my+purchased+tokens%21
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Connor Cooper medal 5150 Super Mod
3 years 246 days ago
Hello,

We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases (between iCloud and Find My).
4. Tap on the View Account option.
5. Scroll down to tap on Purchase History.
6. Screenshot the purchases you did not receive tokens for and attach it to your request.
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Tom Dyson medal 5000
3 years 245 days ago
Here is the proof of purchase from settings.  
I thought it was best not to start an entire new post for this
Thanks, Tom
https://prnt.sc/vz70i5-vD5bx
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Connor Cooper medal 5150 Super Mod
3 years 245 days ago
Hello,

Please create a ticket with the support team where they will be able to assist you further. Unfortunately not much can be done in terms of failed purchases on the forum as the support team may need to ask further questions about the purchase in order to get your tokens and prevent it happening in the future.

Link to the iGP Manager Helpdesk - Helpdesk

Sorry for any inconvenience caused.
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