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Forums > Archive > 2011-2016

Can't open free viewer or anything to view race (on firefox)?

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Soham Paikaray medal 5000
10 years 86 days ago Translate
Yeah tried opening free viewer on firefox and I tried opening timing view but when firefox loaded it just came up with a plain white screen and thats it.
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James Pinsker medal 5000
10 years 86 days ago
Got Java?
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Yunus Unia Blunion medal 5000 Head of Support
10 years 86 days ago
Sam, a white screen is an indication that you may not have Java on your PC, or, a more likely problem is that it may not have installed correctly if you updated it.
  • Uninstall Java and re-install it (or install it if not already installed)
  • Restart your PC
Then try to spectate a race in the free viewer.
If it doesn't work let us know!

Another solution may be that if you updated Java (or have not used it in a long while) and you did not leave the free viewer page open for at least five minutes (maximum ten minutes) then Java did not get a chance to begin loading. This is rare, but does happen.
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Soham Paikaray medal 5000
10 years 85 days ago
Thanks the method worked ;)
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Yunus Unia Blunion medal 5000 Head of Support
10 years 85 days ago
Good to hear! Was it the first solution that worked or second one?
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Soham Paikaray medal 5000
10 years 84 days ago
1st ;)
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