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Unreproducible
Unable to respond to comments

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medal 5014
29 days ago
What did you try to do?
Tried to respond to comments.

What happened instead?
Just a blank box and when I hit send it says there’s no message there

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone

What is the operating system?
iOS

What is the version number of the operating system?
15.8.3

Can the bug be reproduced?
It happens every time I try so it should be able to.

Additional comments:
md-quotelink
medal 5396 Community Manager
28 days ago
Hey managers,

I’ve managed to successfully fix this issue (I’m not even developer!). I’m waiting for our server manager to push this hotfix to live.
md-quotelink
medal 5396 Community Manager
28 days ago
Hey managers,

The fix is now available.
md-quotelink
medal 5014
27 days ago
Where would I find this fix? I am still having the exact same problem. If I’m trying to reply to a comment or another reply in the League chat I am still unable to do so. I have resorted to replying to others in the direct messaging system.
md-quotelink
medal 5396 Community Manager
27 days ago
Clear cache please.
md-quotelink
medal 5014
27 days ago
I have just did that. Nothing has changed.
I’m sorry that I’m being “that guy” who the fix isn’t working for.
Thank you for trying to help, I know you are busy people, especially you José.
md-quotelink
medal 5396 Community Manager
27 days ago
Let’s try to clear cache directly from Safari: Settings > Safari > Advanced > Website Data > igpmanager > Swipe to delete
md-quotelink
medal 5014
26 days ago
So I’ve done as you’ve asked. It still doesn’t let me respond to comments. I can write anything, nothing shows up and if I hit enter it says I’ve not written enough error.
I am unable to check online instead of the app. Somehow I have 2 teams linked to one e - mail address. I believe one is linked through my apple account, even though the apple account e - mail address is different, and the other links through my Google account.
md-quotelink
medal 5396 Community Manager
26 days ago
Hey Kevan,

As you can see, I did try from your account and it’s working fine. Do you’ve any other browser available to try?
md-quotelink
medal 5014
25 days ago
I see you can do it. As I said I have 2 accounts so when I try to log in it takes me to the account I lost access to a while back before remembering the password. That’s not the one you wrote through. I don’t know how to log in on this account on the web due to both accounts sort of using same e - mail address.
md-quotelink
medal 5396 Community Manager
21 days ago
Hey,

Could you describe the problem more broadly please?
md-quotelink
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