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Forums > Global Forums (English) > Bugs

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screen zoom error in the app

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Tamás Jánvári medal 5798
8 hours ago (Last edited by Tamás Jánvári 6 hours ago)
Mivel próbálkoztál?
I reinstalled it and cleared the cache in the app in the phone settings.

Helyette mi történt?
Nothing has changed.

Wifi, mobilinternet vagy mindkettő használatakor jelentkezett a hiba?
Both

Alkalmazáson, PC-n vagy mindkettőn jelentkezett a hiba?
App

Milyen típusú a készüléked?
Honor Magic 6 Pro

Milyen az operációs rendszer?
Android

Milyen verziószámú az operációs rendszer?
Android 15

Megismételhető a hiba?
As the game loads in the app, I get a zoomed-in screen where I can't even see the right side of the game.

További hozzászólások:
 https://files.fm/u/hamgng8htz
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José Trujillo medal 5104 Community Manager
4 hours ago
Hey Tamás,

Thanks a lot for your report. Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.
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Tamás Jánvári medal 5798
4 hours ago
Thanks.
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Jack Basford medal 5066 CEO & CTO
3 hours ago
Hi Tamás, do you have any zoom on your browser? Google chrome. If there is any font enlarging or zoom could you try resetting it to zero? It might be the cause, but I'm not entirely sure.

It looks like the webview could also be wrongly computing the width of the screen for some reason. Unfortunately, your device is also not the most common, making it difficult to find a comparable test device.
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Tamás Jánvári medal 5798
2 hours ago

Jack
Hi Tamás, do you have any zoom on your browser? Google chrome. If there is any font enlarging or zoom could you try resetting it to zero? It might be the cause, but I'm not entirely sure.

It looks like the webview could also be wrongly computing the width of the screen for some reason. Unfortunately, your device is also not the most common, making it difficult to find a comparable test device.



No, on the website, in Chrome it's not particularly zoomed in, at 100%. There's no problem with the display on the website, only in the app. I thought that I had set something in the phone settings that caused the display to zoom in on me in the IGP app. However, I couldn't find anything like that, and reinstalling it didn't work either. No other game has this problem.
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