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Forums > Global Forums (English) > Help & Support

Solved
Error on purchase

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Rafael L medal 4953
8 days ago
O que você estava tentando fazer?
I made an epic pilot purchase with a 23 million bonus but I only received the bonus

O que ocorreu de fato?
Only received the bonus

O problema ocorre usando WiFi, internet móvel, ou ambos?
Wi-fi

O bug ocorreu no aplicativo, PC ou ambos?
App

Qual o modelo do seu celular?
iPhone 15

Qual o sistema operacional?
iOS

Qual a versão do seu sistema operacional?
18.5

É possível reproduzir o problema?
I made an epic pilot purchase with a 23 million bonus but I only received the bonus

Comentários adicionais:
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Connor Cooper medal 5275 Super Mod
8 days ago
Hello,

I am sorry to hear that you've been affected by an issue with an in-app-purchase.

Please could you create a ticket with the Support Team where they will be able to assist further. Where possible, please attach the receipt(s) associated with the purchase so Support can complete verification.

Thank you.
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