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Forums > Global Forums (English) > Bugs

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bonus not paid

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Tony Crowther medal 6096
63 days ago Translate
What did you try to do?
when my race finished yesterday i crossed the line in 2nd place and therefore acheived my target, but the results at that point somehow showed me finishing 11th, therefore bonus not given. even though the final results showed i finished 2nd my bonuses were not paid from my sponsors, this has happened a couple of times before

What happened instead?
i got no bonuses for acheiving target

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
ipad

What is the operating system?
iOS

What is the version number of the operating system?
no idea

Can the bug be reproduced?
no

Additional comments:
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Tony Crowther medal 6096
35 days ago
This is still happening very often, I cross the line in 3rd and 4th place but the race end graphic that pops up shows me 10 and 11th and I am not getting my bonus, does anyone care from the developers?
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Jack Basford CEO & CTO medal 5131
1 day ago
Tony
even though the final results showed i finished 2nd my bonuses were not paid from my sponsors

I've checked both races you reported. Your cars finished second and fifth on 5 August, then third and fourth on 2 September, and the points are correct. The results don't need rebuilding.

The old finance entries are no longer available, so I haven't confirmed whether the bonuses were paid. If this is still happening, could you send a recent race link and the bonus you expected? Sorry this took so long to get a proper reply.
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