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Forums > Global Forums (English) > Help & Support

Unresolved
Problem with Log in 2.0

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Eddie Jordan medal 4876
7 years 48 days ago
https://igpmanager.com/forum-thread/16851#113398

This thread was closed by Jack with an answer that is not correct so i opened a new one.

He said:Unfortunately it is not on our end. It's how your browser handles it that determines the auto-fill state. There is not much we can do at this time about it.

But the problem is in the Android APP!!! If you can't do anything with your app then who can????

Here is the main history:

Hi,

I use more than one account. Earlier it was easy to log in from one to another as i started to write the email it popped up as i used it earlier so i didn't had to write the whole address everytime. Now i need to type the whole addresses everytime i want to sign in. Any solution would be perfect! Thanx!

Hi John, are you talking about the app (android/iOS) or a PC browser?

Its the app on android 8! 
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Gert Rose medal 5000 Super Mod
7 years 48 days ago Translate
John, the app actually uses the Android built-in browser for most of its capabilities. And that is what Jack refers to.
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Eddie Jordan medal 4876
7 years 48 days ago

Gert
John, the app actually uses the Android built-in browser for most of its capabilities. And that is what Jack refers to.



Then how is that possibly that it works for other apps and not working with iGP?
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Gert Rose medal 5000 Super Mod
7 years 48 days ago Translate
I don't know, I'll trigger Jack again to give more explanation.
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Jack Basford medal 5131 CEO & CTO
7 years 47 days ago (edited 7 years 47 days ago)
Hi John,
Unfortunately I'm not sure why this stopped working. Nothing, to my knowledge, has changed on our end. It also still works perfectly on desktop. I'll ask around the team and see if anyone has any idea, but it's the weekend and so I can't guarantee a proper reply until Monday.
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Frank Thomas medal 4976 Moderator
7 years 46 days ago
Might be my imagination playing up or I'm confusing Apps, but I think I read not so long ago about an update changing the App to use the Android web engine or something like that to make certain functions usable in-app instead of having to open them in the phones browser. Maybe there something changed regarding the predictive auto-fill settings?
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