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Forums > Global Forums (English) > Bugs

Unresolved
My driver was sold without warning

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Tom Stevens medal 5000
5 years 138 days ago
What did you try to do?
Ages ago I spent money on a 20 talent when I hit level 5. Today he left the team because his contract ran out. The game uses gives a warning to say that a contract is running low but this time it didn't. Now I have wasted my money...

What happened instead?
Ages ago I spent money on a 20 talent when I hit level 5. Today he left the team because his contract ran out. The game uses gives a warning to say that a contract is running low but this time it didn't. Now I have wasted my money...

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Samsung Galaxy J3


What is the operating system?
Android

What is the version number of the operating system?
Android 10

What operating system is your PC?
Microsoft Windows

Which browser did you experience the problem in?
Chrome

Can the bug be reproduced?
No

Additional comments:
My money has been wasted. Please could I be refunded?
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Tom Stevens medal 5000
5 years 138 days ago
When I hit level 5 I spent money to get a 20 talent driver using the deal.

Usually, when a driver's contract runs out it gives a warning but this time it did not. There was no red ping or notification to tell me that his contract was running out. Now my driver is gone and my money is wasted. Is there any way I could be refunded?
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Banter Blizzard medal 5000
5 years 138 days ago
That sounds really rough. I hope they can give you some kind of compensation.
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Tom Stevens medal 5000
5 years 138 days ago

Banter
That sounds really rough. I hope they can give you some kind of compensation.



Yeah I really hope so. I am in a very competitive league so a 20 talent is a must. Technically that is just money down the drain but oh well. Hopefully there is some sort of compensation
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Connor Cooper medal 5134 Super Mod
5 years 138 days ago
Hello Tom,

Please follow the steps below in order to either get your driver re-assigned or refunded.  

Sorry to hear about your problems with the purchase. Please write an e-mail to support@igpgames.com with the following:

1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your team name and league name

(NOTE: Do not attach bank or credit card statements or receipts from PayPal. These are indirect payments and do not contain necessary information for validating a purchase)

If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap iTunes & App Store.
4. At the top of iTunes & App Store, tap your Apple ID e-mail.
5. Tap ‘View Apple ID’. NOTE: You may be asked to confirm this by password or Touch ID.
6. Scroll down to tap on Purchase History.
7. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.


I merged multiple threads written by the same person about the same issue. Please only create one thread about each bug you experience.  Thank You.  
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