Jim Clark medal 5000 4 years 60 days ago
What did you try to do?
have restarted computer, completed update and cleared the cache
it opens new tab as usual but its just a empty black window
What happened instead?
nothing just a black empty window nothing loads nothing comes up
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
macOS Big Sur V11.0.1
Which browser did you experience the problem in?
Google Chrome
Can the bug be reproduced?
yes every race event be it quick race or league race wont open
Additional comments:
José Trujillo medal 5290 
Community Manager 4 years 60 days ago
Hello Dun,
I see you’re reporting this from the very brand new macOS version. Tomorrow I’ll try to find time and see if I’m able to reproduce your issue. Most possibly Apple guys broke something with this new version!
Meanwhile can you check if it runs ok on incognito mode? Thank you!
Jim Clark medal 5000 4 years 59 days ago
Hey José,
Yes it flashed up something about a flash player no longer supported didnt get a chance to actually read what it was.
I have tried to load a race in incognito mode and still unfortunately the same issue just a black screen.
Appreciate your continued help.
José Trujillo medal 5290 Community Manager 4 years 59 days ago
Hello Jim,
Can you try on Safari? It works fine to me here. Most possibly Chrome isn’t up to date with the new macOS. Thank you for your cooperation.
Jim Clark medal 5000 4 years 59 days ago
i can play it on safari however it is not a great experience the race is very jittery and slow to respond with any changes which is why i was using chrome.
Is there a different flash player i can download that would work with chrome?
José Trujillo medal 5290 Community Manager 4 years 58 days ago
Hello Dun,
This confirm my hypothesis, Google Chrome developer team will need to build a new update in order to get ready for the brand new macOS version. Unfortunately the issue isn’t in our end so I can’t tell you when it’ll be fixed.
I move this topic to the Help & Support subforum since it isn’t a bug.
Frank Thomas medal 4985 Moderator 4 years 58 days ago
You could try a different browser like Opera for macOS, it's Chromium based so should run similar well as Chrome but received an update a few hours ago, so maybe it's ahead in terms of fixing the problem.
José Trujillo medal 5290 Community Manager 4 years 44 days ago
Hello Dun,
Unfortunately the ball isn’t in our roof. Google team will need to update their compatibility with the latest macOS software.
José Trujillo medal 5290 Community Manager 4 years 39 days ago
Hello Dun,
We checked in our side and we're trying to find a workaround to fix Google's mistake. Hopefully it'll be fixed soon.
José Trujillo medal 5290 Community Manager 4 years 39 days ago
Hello again,
Please try now to load the viewer on Chrome.
Note: Clear cache may be needed.
