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Forums > Global Forums (English) > Help & Support

Unresolved
Clicking on wrong login locks me out

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Alotta Fagina medal 5000
4 years 43 days ago
What did you try to do?
Login using email address, but accidentally clicked on the google tab, which takes you through setup of new account. Cannot exit that screen without uninstalling the app.

What happened instead?
Fat fingers means it happens quite a bit and am annoyed having to uninstall and reinstall every time.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Huawei P30

What is the operating system?
Android

What is the version number of the operating system?
Latest

Can the bug be reproduced?
Yes all the time I would imagine, does it on both ios and Android.

Additional comments:
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Winston Smith medal 5000
4 years 43 days ago
If you exit the app, close it and when you re-open it will be redirected to the login page as normal. Bit annoying though
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Alotta Fagina medal 5000
4 years 43 days ago
Winston
If you exit the app, close it and when you re-open it will be redirected to the login page as normal. Bit annoying though


No that doesn't work for me on either device, if I hard close the app and open it again it still stays on the new account setup screen. 
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Connor Cooper medal 4981 Super Mod
4 years 43 days ago
Hello Sam,
I have done that before. To "fix" it, I completed the setup for the team but diddn't join a league. 
Once you finish the setup, log off as normal. 

Doing this will also mean that if you pres the wrong button again, it'll be easier to get onto your desired account. 
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Alotta Fagina medal 5000
4 years 42 days ago (Last edited by Alotta Fagina 4 years 42 days ago)
Connor
Hello Sam,
I have done that before. To "fix" it, I completed the setup for the team but diddn't join a league. 
Once you finish the setup, log off as normal. 

Doing this will also mean that if you pres the wrong button again, it'll be easier to get onto your desired account. 


OK, but what you are suggesting is to create a dead account and link it to Google? Surely that's not in the interests of the game devs? Must be a better solution. 

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