Rodrigo Faustino medal 5006 2 years 171 days ago
My game was running normally in 3d configuration, but two days ago it changed by itself to 2d and I can't change it because the button icon is "ghost". My cell phone is a Moto E 7
Frank Thomas medal 4991 Moderator 2 years 171 days ago
That button ghosting out usually means the device isn't meeting minimum requirements. However at least on the RAM side the standard Moto E7 just meets it for phones and exceeds it in case of the 4GB variant. I'll ask internally if some devices were blocked intentionally lately or if it's something accidental.
Rodrigo Faustino medal 5006 2 years 170 days ago
Ok, i appreciate it, really.
Jack Basford medal 5785 
CEO & CTO 2 years 169 days ago
Hi Rodrigo, as Frank suggested we did actually block the Moto E7 and all variants from accessing 3D lately, as we had negative reviews/reports from a 2GB variant. Which variant are you using exactly? I can unblock that model specifically, if you are saying that the experience was fine.
Rodrigo Faustino medal 5006 2 years 145 days ago
Hi my friend, I'm really sorry for not replying to you earlier, I hadn't seen it. I would be very grateful if this change could happen to be able to play in 3d again. It's a great gaming experience in my opinion. Thanks again, and I'm sincerely sorry
Guest