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Forums > Global Forums (English) > Bugs

Unresolved
locked out of account and shows in race

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Skid Solo medal 5074
5 days ago
What did you try to do?
sometimes when I try to open my account it requires me to log in again and shows I am in a race.  if I refresh everything is fine. No log in required and no race.  i am on a race break so not in a league atm

What happened instead?
as above

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 15

What is the operating system?
iOS

What is the version number of the operating system?
18.5

Can the bug be reproduced?
periodically

Additional comments:
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Skid Solo medal 5074
3 hours ago
Skid
What did you try to do?
sometimes when I try to open my account it requires me to log in again and shows I am in a race.  if I refresh everything is fine. No log in required and no race.  i am on a race break so not in a league atm

What happened instead?
as above

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 15

What is the operating system?
iOS

What is the version number of the operating system?
18.5

Can the bug be reproduced?
periodically

Additional comments:



i’m an absolutely sick of this.  Almost every time I try to log on I experience this issue.  You are clearly using our accounts as bots in quick races.  none of my accounts are currently racing.  It was intended as a short break owing to irl commitments, but at this rate I’m not sure I will be back
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Jack Basford medal 5066 CEO & CTO
1 hour ago
I logged in to your account to check and didn't get the issue. Reviewing the database, the last sprint your team took part in was on 26 April. If anything at all had happened since, it would be logged there, and it isn't. If it's another account you're referring to, please send a link to the profile.

If it's this account I have another suspicion, that perhaps it's cached from the last time you had the app open. E.g. you take part in a race, exit the viewer and close the app soon after. Next time you open the app, maybe it's cached in a state where the race is still "active" and not updating. It seems unlikely, but given I can't see any recent SR history I'm thinking of other possibilities.
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