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Forums > Global Forums (English) > Bugs

Solved
Without rewards

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This thread is closed because it is solved.
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Narain Karthikeyan medal 5267
16 days ago Translate
¿Qué has intentado hacer?
After finishing the race, I did not receive the rewards

¿Qué es lo que ocurrió?
“I didn’t get the rewards after the race.

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Both

¿El error se produjo en la app, en PC o en ambos?
App

¿Cuál es el modelo de su dispositivo?
iPhone 13

¿Qué sistema operativo posee?
iOS

¿Cuál es el número de versión del sistema operativo?
26.2

¿Se puede reproducir el error?
Yes, the error can be repeated; in fact, it has already happened to other managers in the same league.

Comentarios adicionales:
After finishing the race, I did not receive the rewards.
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David Parker medal 5374
15 days ago
Have you been 'claiming' them?

I only found this myself yesterday, but rewards need to be manually collected now. At the race review screen, click the button at the bottom, 'Rewards', which shows a screen with the rewards and a 'Claim' button at the bottom.
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Narain Karthikeyan medal 5267
13 days ago Translate

David
Have you been 'claiming' them?

I only found this myself yesterday, but rewards need to be manually collected now. At the race review screen, click the button at the bottom, 'Rewards', which shows a screen with the rewards and a 'Claim' button at the bottom.


Yes, I claimed them and I didn’t receive the tokens or the money, even though I finished in positions that grant those rewards. In the rest of the races, I did receive them.



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VIP Jack Basford medal 5107 CEO & CTO
13 days ago
Try Clear Cache in settings, I can see you received them in your account history, but it looks like for some reason I think your GUI has not updated. You received 3 Tokens 28 Dec 2025, 19:21.

EDIT: To ensure we see less of this, I've made claiming rewards invalidate the GUI cache and forced it to update the totals in realtime, applying this change now.
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