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VIP removed before scheduled renewal

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medal 5133
3 days ago (Last edited by Bruno Rodríguez 2 days ago) Translate
¿Qué has intentado hacer?
My VIP was set to renew on February 20th. I lost it today (19th)

¿Qué es lo que ocurrió?
Lost VIP status/ paddock pass 1 day before renewal. I suspect this might be caused due to a 30 day vip period, but Google renews subscriptions monthly? 20 January to 20 February is 31 days if I am not mistaken.

This causes me to be kicked from two out of 3 leagues. Apparently I am still part of them, but I can't set up the car for the upcoming races and I am only able to do for 1 league, which is the second one I joined. I am locked out of the main league I am admin of.

Extra: I think when you intentionally ( not my case) don't renew the VIP, you should be locked out of the leagues you joined after and remain on your oldest/original league, which is not happening currently.



According to the game, my subscription is active:


¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Both

¿El error se produjo en la app, en PC o en ambos?
Both

¿Cuál es el modelo de su dispositivo?
Xiaomi redmi pro 8

¿Qué sistema operativo posee?
Android

¿Cuál es el número de versión del sistema operativo?
Don't know

¿Qué sistema operativo posee su PC?
Windows 11

¿En qué navegador ha experimentado el problema?
Android playstore

¿Se puede reproducir el error?
Probably due to the renewal days being different in-game and the PlayStore subscriptions. ( Just a hunch)

Comentarios adicionales:
Could I be reintroduced to the league I manage? Id 40749

Edit: I am still in the three leagues, but I can only set up one of them, I am locked out from configuring the other two, although if I manually enter when the race is live through the league main page I can race, but of course, without having set up, I am not competitive.

Edit 2: I just realised I never got the free monthly boost either.

Edit 3: Automatic payment has gone through now, but I still do not have my VIP status back, I have cleared cache but nothing happened. Will wait a few hours.
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medal 5133
1 day ago Translate
Bumping this since it's been two days I lost the VIP and 1 day since the scheduled renewal payment. My VIP status isn't back.

I am still racing in 3 leagues but I can only set up for one, I cannot switch between the other two, get research points etc. and also I never got the free monthly boost that you get for being VIP. 
md-quotelink
medal 5063 CEO & CTO
16 hours ago
Hi Bruno,
I've reactivated VIP for you, and I've got several patches applied for this in the next updates coming in the weeks ahead.
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medal 5216
16 hours ago Translate

Jack
Hi Bruno,
I've reactivated VIP for you, and I've got several patches applied for this in the next updates coming in the weeks ahead.



Bonjour.

Même problème.
J ai le VIP mais au renouvellement j ai perdu 2 ligues... et donc les points de recherche dans la monoplace qui se retrouve avec 15 dans chaque catégorie :-(
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medal 5133
15 hours ago Translate

Jack
Hi Bruno,
I've reactivated VIP for you, and I've got several patches applied for this in the next updates coming in the weeks ahead.


Thanks Jack for all the effort and hardwork even on a Sunday. I have now rejoined the leagues and everything is back to normal, I did not receive the free boost though.


Hopefully the next renewal goes smoothly. Happy Sunday!
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