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Account not accessible/ reset?

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This thread is closed because it is solved.

Jo Vermeulen
17 days ago Translate

Ronny Hagström, our prime player was forced out of his second account (BRT jr.). We he logs in now, it's all of the sudden a level 1 team and he's unable to post anything on the forum. Because of all this issues, I post this for him. Please help this guy out, he really doesn't deserve shenanigans like this...

Frank Thomas Moderator
17 days ago

Is this still ongoing? Am asking because if I open his profile it says level 34 and nothing unusual, except maybe displaying no profile picture.

Ronny Hagström
17 days ago

Its my second team, can you see what e-mail its linked to. Maybe its my fault using wrong login?

Sandy Carr
17 days ago

Hello all,

If a moderator or Jack could investigate this please.

Our league ID 21104
The team is BRT JR, unfortunately do not know there player ID, as posting, because they have no access to account.
Look forward to your help/support finding a solution to this matter.
Thanks.

Frank Thomas Moderator
17 days ago (Last edited by Frank Thomas 17 days ago)

Ronny

Its my second team, can you see what e-mail its linked to. Maybe its my fault using wrong login?

Possible it's putting you in a new account. Unfortunately I can't access data like that on other account (while I did sign an NDA I'm still just a player volunteer after all). I'll forward this issue to team Discord where Jack can (hopefully) take over.

Best to also write an email to support@igpgames.com so there's a way to contact you if Jack diesn't want to use the main account PM.

Ronny Hagström
17 days ago

Done that now, thank you!

Ronny Hagström
14 days ago

Any news on this one?

Ben Williams
14 days ago

Sad to see you haven’t received any kind of reply so far Ronny 😐

Jo Vermeulen
14 days ago

How hard can it be to help this man getting access to his account again? Or should I spend another load of hard cash before support gets activated? 🤷🏻‍♂️

Barry Benson
13 days ago

Support? Which support :-)

Ronny Hagström
9 days ago

Still nothing?

VIP Jack Basford

CEO & CTO
9 days ago

Hi Ronny,
the email associated with your old account is @gmail.com, and your new account is @hotmail.com.

If you have access to the gmail account still you should be able to recover it easily.

I am guessing you have been using Facebook to login, so I moved the Facebook login association back to your old account. This should make it possible to login with Facebook on the old account, so try that also.

Ronny Hagström
8 days ago

Hi Jack!
Could you send on my mail (this team mail) wich mail my Jr team have, trying to request password reset, but all its saying. Season expired.
Sorry for the problem

Sandy Carr
8 days ago

Hello all,

Sorry to interject, why has this thread been marked as solved… as judging by Ronny reply, it appears it is not solved?
Please can we mark something as solved when the effected player, can actually confirm it’s solved?.

Thank you.

Ronny Hagström
7 days ago

Jack

Hi Ronny,
the email associated with your old account is @gmail.com, and your new account is @hotmail.com.

If you have access to the gmail account still you should be able to recover it easily.

I am guessing you have been using Facebook to login, so I moved the Facebook login association back to your old account. This should make it possible to login with Facebook on the old account, so try that also.

It looks like you linked Jr to my Facebook, as my profile picture is on that team now. My old account is this, as it was created first. Now I dont dare to try any more login or reset try. Will i loose this team to?

VIP Jack Basford

CEO & CTO
4 days ago

Hi all, sorry to hear this is still ongoing. We will get you back into the account.

VIP Jack Basford

CEO & CTO
4 days ago

Ronny

Hi Jack!
Could you send on my mail (this team mail) wich mail my Jr team have, trying to request password reset, but all its saying. Season expired.
Sorry for the problem

Could you try this again? This bug was fixed yesterday. Maybe this is all we need?

FYI we've got a new integrated helpdesk which will be much better for cases like this in future. Because of your case, I've built a public version which doesn't require any login also:

public: https://igpmanager.com/support
in-game: https://igpmanager.com/app/p=support

Ronny Hagström
4 days ago

Jack

Could you try this again? This bug was fixed yesterday. Maybe this is all we need?

FYI we've got a new integrated helpdesk which will be much better for cases like this in future. Because of your case, I've built a public version which doesn't require any login also:

public: https://igpmanager.com/support
in-game: https://igpmanager.com/app/p=support

I did a ticket now, most important is to set back my FB to this team, and after that a reminder of Brt Jr mail

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