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Request for a race re-run.

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medal 6059
21 days ago Translate
We request a replay of today's race (September 17, 2026) in Azerbaijan due to a server crash that made it impossible for players to get online.

Tnx all.

iGP Giant Leaugue GUFI
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ios-person 20 / 32Very active
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medal 7640
21 days ago (Last edited by Carlos García 21 days ago) Translate
Same issue, last race in Rusia It was impossible to enter the live race for everyone

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ios-person 14 / 32Steady
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medal 7141
21 days ago
What did you try to do?
Race time so went to join race viewer getting stuck on 13% and loading

What happened instead?
Race viewer not loading gets stuck on 13%

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Galaxy s7 edge

What is the operating system?
Android

What is the version number of the operating system?
Android

Can the bug be reproduced?
Many players can't enter race.

Additional comments:
Formula Won is the name of my league. https://igpmanager.com/app/p=league&id=41186
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medal 7333
21 days ago (Last edited by Vinny Butcher 21 days ago)
Same problem get to 30% and that’s all
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medal 5918
20 days ago
Same problem, stuck in Loading screen, even reinstalled the game, still doesnt work
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medal 6069
20 days ago Translate
The same thing happened to us over at Asphalt. Unfortunately it's not the first time, and there was also a lot riding on it for the guys who are still fighting for the championship. It's a shame that this kind of thing never gets sorted out.

Can you look into what happened?

Here's the league link: https://igpmanager.com/app/p=league&id=155956

I don't know if there's any way to fix it, or what the alternatives are here. Either way, some kind of compensation in tokens would be welcome, just to calm things down.

Thanks for the help.
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CEO & CTO medal 5131
20 days ago
Are you guys all playing on the web by any chance? One of the servers had a full reboot the other day. I suspect I know what this is. I'll try and do a repair.
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CEO & CTO medal 5131
20 days ago
Were you guys all playing on the web by any chance? Could be the same issue as this thread. 

https://igpmanager.com/forum-thread_1/66384#329758
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medal 6592
20 days ago Translate
Desde web si se podía acceder, desde app no
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medal 6478
20 days ago Translate
I couldn't log in via the app, but I was able to do so on the PC website.
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medal 7111
20 days ago
Our race couldn't login via app. One player found that web worked but by that time it was too late
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medal 6522
20 days ago Translate
Regarding Asphalt Legends, as previously mentioned, most players were unable to access the game via the app; we therefore request a replay of the Canada race or, failing that, the annulment of its results and the points earned in the standings.
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medal 7640
20 days ago Translate

Jack
Were you guys all playing on the web by any chance? Could be the same issue as this thread. 

https://igpmanager.com/forum-thread_1/66384#329758



None of them could play using the app. They all reported the same problem, but none of them reported trying it via the web. 
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medal 7333
20 days ago

Jack
Are you guys all playing on the web by any chance? One of the servers had a full reboot the other day. I suspect I know what this is. I'll try and do a repair.



I was on iPhone and iPad and wouldn’t load 
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medal 7141
20 days ago

Jack
Are you guys all playing on the web by any chance? One of the servers had a full reboot the other day. I suspect I know what this is. I'll try and do a repair.



I play on my android mobile app.
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medal 6059
20 days ago Translate
Same
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medal 5542
20 days ago Translate
Hello friends, my league had a problem accessing the live race from the last Singapore round that took place on Wednesday the 16th. All the managers were unable to access the live race to keep track of the progress, I would like the race to be rescheduled for the next business day of the league and the points earned to be credited. Here is the league link: 

https://igpmanager.com/app/p=league&id=438898
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medal 6059
20 days ago Translate
Ehm, problem is not *Risolved*...
But it is ok!
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CEO & CTO medal 5131
20 days ago
I've merged all threads on this topic.

This should not happen again from now. It was a specific server which has now been taken offline.

This server had issues a week ago. I read all the logs, rebooted the server and put it back into circulation a couple of days ago. It looked fine on the surface, but it's still playing up. Every report has come from that server in the last two days.

I will set the races to re-run now that are not due within an hour.

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CEO & CTO medal 5131
20 days ago
I think all of the races are postponed now. If I've missed any just let me know.
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