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Forums > Global Forums (English) > Help & Support

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Race re-run requests due to service issues

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John Doe medal 5000
4 years 249 days ago
Hi Matthew 
  
Azerbaijan's results have been restored and the Hungarian race will be run according to schedule.
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Ben Doherty medal 5000
4 years 248 days ago
Uk time change. Can you please ASAP work some magic and get my leagues race tonight at 8pm NOT 7pm because of this time change in the uk. People missed set ups last night and probably will again tonight 
Ben
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FZ Car Nine medal 5000
4 years 247 days ago
Hey guys, I’d like to ask for a re run of my leagues last race- https://igpmanager.com/app/p=league&id=141807 is Australia. I forgot to adjust the time due to daylight saving and therefore many missed out. I have it changed now and am looking for the race to run at the correct time tomorrow instead (22:30 I’m time) can this be arranged? 

Thanks in advance 
Jamie 
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Jamie Brophy medal 5000
4 years 247 days ago
I am league host of the above :)
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Jamie Brophy medal 5000
4 years 246 days ago
Hey guys, can you confirm if we can get a re run of the above race?
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José Trujillo medal 5000 Community Manager
4 years 246 days ago
FZ
Hey guys, can you confirm if we can get a re run of the above race?


Hello,

Yes, support team will mark for rerun as soon as possible. Thank you! ?
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Kristine Del Rosario medal 5000
4 years 246 days ago

FZ
Hey guys, can you confirm if we can get a re run of the above race?



Hello,


I have applied the changes. Please check your calendar and let me know if I could be of any further help.
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Jamie Brophy medal 5000
4 years 246 days ago
Hey, thanks for the reply. Unfortunately we had planned for Monaco race for Friday (as per a calendar vote) so could we te run the Australian race for tomorrow (Thursday) instead? And revert Monaco back to Friday then and run the usual calendar from there? 
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Jamie Brophy medal 5000
4 years 245 days ago
If it isn’t possible to re run Australia for tonight 22:30 UK time (and have Monaco and the calendar revert to normal from Friday) then can we just skip the Australian race and have the calendar reverted back to its initial one?
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Jamie Brophy medal 5000
4 years 245 days ago
Hey guys, just to reiterate I need Monaco for ace to happen tomorrow (not Australia) of Australia race cannot happen tonight then please just cancel/skip it.

Can you let me know if this can be done ASAP?

Thanks 
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John Doe medal 5000
4 years 245 days ago

FZ
Hey guys, just to reiterate I need Monaco for ace to happen tomorrow (not Australia) of Australia race cannot happen tonight then please just cancel/skip it.

Can you let me know if this can be done ASAP?

Thanks 

I have skipped the race in Australia and Monaco will take place tomorrow.
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Facundo Zanuttini medal 5000
4 years 213 days ago
I want to apply for rerun in both leagues, I mention to you that there were no mistakes in the race.

We only race every Saturday, and the league format is to imitate the F1 calendar, so we want to race again in Bahrain. I hope there will be no inconvenience.

Interliga de Campeones 2020: https://igpmanager.com/app/p=league&id=124247
Bahréin: https://igpmanager.com/app/d=result&id=29198904&tab=race

////////// & //////////

Interliga de Campeones - F3: https://igpmanager.com/app/p=league&id=142783
Bahréin: https://igpmanager.com/app/d=result&id=29473417&tab=race

Best regards!

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Kristine Del Rosario medal 5000
4 years 213 days ago

Facundo
I want to apply for rerun in both leagues, I mention to you that there were no mistakes in the race.

We only race every Saturday, and the league format is to imitate the F1 calendar, so we want to race again in Bahrain. I hope there will be no inconvenience.

Interliga de Campeones 2020: https://igpmanager.com/app/p=league&id=124247
Bahréin: https://igpmanager.com/app/d=result&id=29198904&tab=race

////////// & //////////

Interliga de Campeones - F3: https://igpmanager.com/app/p=league&id=142783
Bahréin: https://igpmanager.com/app/d=result&id=29473417&tab=race

Best regards!




Hello there, I have processed this request. Please check your calendar and let me know if I could be of any further help.
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Facundo Zanuttini medal 5000
4 years 213 days ago
Kristine
Hello there, I have processed this request. Please check your calendar and let me know if I could be of any further help.


If it's not too much trouble, the Bahrain race will take place tomorrow, December 1st, and it doesn't give me the time to postpone it from the settings for Saturday, December 5th. Just that modification.

https://igpmanager.com/app/p=league&id=142783&tab=info > Interliga de Campeones - F3

https://igpmanager.com/app/d=result&id=29473418&tab=race > Bahrain
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Yunus Unia Blunion medal 5003
4 years 213 days ago
Hi Facundo, unfortunately, since there was no critical issue impacting the race, the changes have been reversed because the request must meet all of the requirements to be eligible for re-run.
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Kevin Bissell medal 5006 Super Mod
4 years 196 days ago
Please read the first post, the one that says Please read carefully before posting

1. The league experienced an issue affecting a significant number of players within the league. The Support team reserves the right to determine what is considered significant (this is to allow leeway for those in leagues with only a few people all in a single tier). 

2. The league's host must submit the re-run request.

3. The league's host must provide the name of their league and name of the race which experienced a problem, along with a clear description of the problem and how many players in the league were affected.

Your request doesn't meet any of these criteria.
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Gian Michele Pisanu medal 5000
4 years 192 days ago (Last edited by Gian Michele Pisanu 4 years 192 days ago)
I kindly ask the staff to repeat the race with ID 29815039 in GB09, of the league 110115 of which I am host.

The bug occurred in qualifying, where it is clear that most of the cars completed the lap with very different weather conditions, while iGP made it clear in different circumstances that the weather conditions are the same for everyone. All the managers present set the strategy (it is a rule in the league) and repaired the cars. From the previous qualifications it can be seen that there are no significant gaps in qualifying and that the development of the managers is very close to each other, so that the gaps that can be seen are explained by the bug described above. The managers, in order to guarantee fairness, were notified of the repetition on the board before the start of the race, and then also in live chat.

Thanks in advance, on behalf of all the managers present, for your kindness and for your work.
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John Doe medal 5000
4 years 191 days ago
Gian
I kindly ask the staff to repeat the race with ID 29815039 in GB09, of the league 110115 of which I am host.

The bug occurred in qualifying, where it is clear that most of the cars completed the lap with very different weather conditions, while iGP made it clear in different circumstances that the weather conditions are the same for everyone. All the managers present set the strategy (it is a rule in the league) and repaired the cars. From the previous qualifications it can be seen that there are no significant gaps in qualifying and that the development of the managers is very close to each other, so that the gaps that can be seen are explained by the bug described above. The managers, in order to guarantee fairness, were notified of the repetition on the board before the start of the race, and then also in live chat.

Thanks in advance, on behalf of all the managers present, for your kindness and for your work.

Hi Gian
The race results of the GB GP have been deleted and the race will be run this evening.

Best Regards
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Gian Michele Pisanu medal 5000
4 years 191 days ago
As host, I ask Support to cancel the race in GB09 ID 29815039 of the league 110115.

Today's race started with a delay of about 20 minutes, due to this there were very few managers online.

I ask for the cancellation (and not the repetition), because today's race was already a repetition of yesterday's race, in which a different bug had occurred.

Repeating the race for the third time, given that the development of all managers proceeds without taking into account the repetition, would create an excessive lack in the balance of strength of the different development paths adopted by the managers. For this reason, I created a quick survey in which managers also expressed this desire.

Thanks again for your great support work.
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Kristine Del Rosario medal 5000
4 years 179 days ago

Gian
As host, I ask Support to cancel the race in GB09 ID 29815039 of the league 110115.

Today's race started with a delay of about 20 minutes, due to this there were very few managers online.

I ask for the cancellation (and not the repetition), because today's race was already a repetition of yesterday's race, in which a different bug had occurred.

Repeating the race for the third time, given that the development of all managers proceeds without taking into account the repetition, would create an excessive lack in the balance of strength of the different development paths adopted by the managers. For this reason, I created a quick survey in which managers also expressed this desire.

Thanks again for your great support work.


Hello, we're very sorry for the delay in our response. May we ask if you still need assistance in your league?

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